No More Phone Tag is a leading name in the medical call center world. The service provider offers professional phone handling systems and multilingual setups that work with the budget of each of its clients. No More Phone Tag delivers custom call answering solutions according to the existing setup of its client facility. The service provider has well-trained professionals and tailored systems to answer for several physicians with personalized instructions for each. No More Phone Tag offers timely and accurate assistance towards patient phone support.In a personal conversation held recently, the spokesperson of No More Phone Tag informed, “We know that staff cannot be available to accept important phone calls round the clock in a medical facility. Thus, we receive calls professionally after-hours, during lunch breaks, and even on weekends. Our solutions reduce inconsistencies, which is another reason why our clients have been happy with our service and why we have around 97% yearly retention rate. After trying us out, 9 out of 10 doctors choose to stay with us.”
No More Phone Tag offers a flat-rate solution so that its clients do not need to bother about their healthcare answering service cost. There are no hidden fees, and the service provider’s price does not change, regardless of the number of phone calls answered. It is a consistent monthly amount that works with any budget. The healthcare answering solutions from No More Phone Tag deliver numerous benefits, especially when addressing emergency calls. Experts do answer the calls on the first ring and separate non-urgent calls from urgent calls.
The spokesperson also shared, “Our experienced professionals send the information received from urgent calls to the on-call doctor within three seconds. In the event they cannot reach the on-call physician, they begin following the escalation process that our client facility has set up. They can send emergency messages to cellphones or home phones through email or via text. We also allow physicians to return phone calls without having the block their caller ID.”
The professionals from No More Phone Tag receive all the patient calls in a respectful and caring manner. When patients call after hours, they want them to know that their calls will be handled promptly and professionally. Patients also have the option of leaving messages for their doctor to be addressed the next business day. The service provider remains 100% compliant with HIPAA regulations and understands the sensitive needs of patients, and thus, provides them with several options to escalate the call according to severity and importance.
About No More Phone Tag:
No More Phone Tag is a top healthcare call center that offers medical call answering solutions. The service provider uses the current phone system of its clients to create a service that works for their facility. No More Phone Tag also allows its clients to port in their phone and fax number, fully eliminating the need for a phone system. The service provider’s unique solution features voice messaging for call overflow, receptionist ability to transfer calls to cell phones, disaster recovery systems, transcriptions of voicemail, and Web reports.