No More Phone Tag wards off phone tag crises for doctors and healthcare providers on a pan-USA basis. Since the year 1991, the company has been providing HIPAA compliant, on-call answering services for all unsocial hours and busy scheduling times. No More Phone Tag relies on professional, multi-lingual call handlers, proven escalation process and cutting-edge technology for service delivery. The call handlers receive patient calls, take messages, and screen them for an emergency. The urgent messages are forwarded within 3 seconds while non-urgent ones are relayed the next day. The patients in need can, thus, access quick medical help minus the hassle of a phone tag.The spokesperson at No More Phone Tag recently stated, “No More Phone Tag has medical call answering down to a science. We have been around for close to three decades, making us one of the most experienced services on the market. We handle around 10,000 calls a day for physicians, healthcare centers and property management firms US-wide. We have nearly 100 percent retention rates, which speaks for our skills, efficiency, and customer-centricity. With us attending calls on weekends, during lunch and after hours, clients never miss an important call. Plus, they can project themselves as the best at what they do and stay profitable.”
No More Phone Tag is capable of attending calls for multiple physicians simultaneously, regardless of the schedule. The call handlers dispatch urgent messages to the on-call doctor’s cell phone, home phone and any additional backup number. They might even text or email the message, in case the doctor is not available. The doctor can respond to the patient using No More Phone Tag’s patch through service without disclosing his/her number. The messages are delivered word to word to eliminate errors and inconsistencies. The call handlers are trained to answer each call professionally and deliver top-notch patient care.
On HIPAA compliance, the spokesperson further stated, “The Health Insurance Portability and Accountability Act (HIPAA) mandates healthcare providers to keep the patients’ privacy and health information anonymous. The Health Information Technology for Economic and Clinical Health Act (HITECH) requires every business associate of the healthcare provider, including answering service to adhere to HIPAA regulations. No More Phone Tag is a HIPAA compliant call answering service, staying in line with all guidelines about patient’s privacy. Plus, we know how HIPAA guidelines apply to the patients and our clients’ practices.”
No More Phone Tag makes the most of cutting edge technology to facilitate HIPAA compliant medical answering services. The company has voice mail transcription, web controls, and disaster recovery systems, along with updated technologies to take a full backup of the client’s system. The client has to pay $65 per month for all individual calls, pages, patches and minutes.
About No More Phone Tag:
No More Phone Tag is an Ohio-based technology driven on-call answering company. Founded by Walter Lundstrom in the year 1991, the company has special abilities in providing need-based, cost-effective, and reliable solutions to the medical, healthcare. Over the years, No More Phone Tag has established itself as the only stop needed for physician answering services.