Portland, Oregon, June 27, 2019: With high customer defection rates, it is necessary for businesses to measure their service quality and adjust in real-time using customer feedback Capturing this input can only be done with the best feedback tools. Opiniator offers an excellent solution for capturing on the spot, real time customer feedback. Their innovative techniques are convenient for the customer to use and insightful for the business Opiniator’s tools help businesses to connect with customers at their point of experience where they are interacting with the business Customers can provide feedback on a device they choose – usually their cell phone but can include a kiosk, tablet or even a landline. They also chose the input they prefer - through SMS, phone calls, email, web, and QR code. No app is needed, Opiniator always works straightaway.
Speaking at a recent event, the Company Director said “Our feedback tools aim at both customer convenience and improvements to customer retention for the business. As such, we have incorporated a system that makes the customer feel valued and offers business growth. With our tools, businesses are alerted in seconds if a customer is dissatisfied. This means they can fix the issue, even connect with the customer – before that customer has defected or gone online to complain. Opiniator’s tools capture feedback in English, Spanish, and French. These options are integrated to obtain feedback from people with different cultural backgrounds and in thisway, language barriers will not hamper the businesses from collecting essential customer insights.”
By opting for multiple input devices, Opiniator has simplified the entire process of feedback collection and improved customer convenience. The company also offers tools for specific use cases. For example, its Flushcheck program offers a robust restroom management solution where the guest uses their own cell phone forrapidly alerting janitorial staff to an issue.
FlushCheck, also eliminates the need for manual checklists. Signs requesting feedback on restroom status are placed on stalls, mirrors, or urinals. The users can either text the issue to the given number or scan the QR code. They can even upload a photo. This feedback is sent to the janitorial team for an immediate fix. All the issues are tracked until completion and shown on a private online dashboard.
Opiniator’s tools also help the companies to improve their online This is achieved by inviting just the satisfied customers to deliver testimonial on Yelp, Facebook or TripAdvisor. This helps to boost income by attracting prospective customers, with testimonial. Opiniator understands that feedback collection must be a hassle-free process for both customers and business ventures. Hence, surveys are made more attractive and less time-consuming. Expert help is always provided to customize surveys or communication materials.
These feedback tools are being implemented across many markets including government facilities, hospitals, hotel, parks, and recreational facilities.
About Opiniator
Opiniator is a platform for capturing customer feedback and actionable insight. The company helps brick and mortar businesses to gain the best instant customer feedback through the customer’s own cell phone or on location electronic devices.