To deliver services that employees love at an ROI that makes their boss happy, the use of AI with proven customer success methodologies to power a virtuous cycle of unmatched outcomes for clients is necessary. Artificial intelligence (AI) has made life and processes easier, and has helped to proffer sophisticated solutions to complex problems encountered at the workplace.Responding to a query, Rezolve.ai’s spokesperson commented, “Our customer promise is simple and they are: exceptionally high ROI, lightning-fast go live and continuous innovation that raises the bar. We also understand the challenges of IT in the workplace where the IT help desk is always asked to do more with less. They are also required to improve SLA, drive better user satisfaction and ensure lower cost. Agents working for them are bogged down with handling repetitive tasks and this impacts retention and morale negatively. With the use of our AI-powered virtual IT assistant, there is 30-40% auto resolution of tickets, 3-5 minutes saved per ticket by capturing right information and 50% reduction in rerouting of tickets”.
Advanced by Design
Rezolve.ai is an AI Help Desk Software that auto-resolves a full range of IT support issues. Their platform combines 5 different types of AI-powered auto resolution skills to auto-resolve employee needs instantly and these include:
1. Knowledge skills
2. Task skills which involves getting things done.
3. Process Skills which includes: multi-day, multi-user, and multi-system tasks
4. Micro-learning skills which involves rapid learning in-flow of work
5. Expert connect skills that helps connect to the right expert in real-time or offline.
The Most Comprehensive, Full-featured IT Service Desk Automation Platform
Rezolve.ai’s platform provides a full stack of advanced AI to drive end-to-end resolution of employee tasks. It contains features that include: ticket analyzer, easy to use chatbot, twitter-age knowledge management, inbuilt incident management, seamless live chat, micro-learning in-flow of work, user notification, advanced process orchestrator, easy integration, insightful analytics and team and mobile-enabled.
Rezolve.ai’s spokesperson further added, “Our autonomous level 1 employee support delivered in seconds is the promise of Rezolve.ai. We leverage the power of advanced AI, sophisticated process automation, intelligent algorithms and hundreds of prebuilt IT Helpdesk skills. Our platform is redefining and reimagining how employees get serviced.”
Rezolve.ai provides an industry-defining intelligence that auto-resolves every IT issue encountered at the workplace within seconds. With the help of artificial intelligence, they are able to drive end-to-end resolution of every employee tasks, thereby making for a swift completion of organizational goals and projects.
About Rezolve.ai:
Rezolve.ai is a reputable IT company that leverages the power of advanced AI to facilitate IT service desk automation for employees and HR of organizations. Their virtual IT assistant (James) can help clients in many ways and these include: converse and identify issues, resolve tickets, perform basic triaging, create complete tickets for the right people. Hence, clients looking for a Top It Helpdesk Ticketing System can hire Rezolve.ai’s virtual IT assistant (James) to become the first level of support for them.